Warranty Period
Trix provides a quality assurance period of 14 days from the date of purchase (warranty period). This warranty period is calculated from the date of purchase shown on the invoice, or from the date of production if no invoice for reference.
How to submit a warranty claim?
Please contact the store where your device was purchased, keep your proof of purchase well in case of needing warranty service. Please ensure that you have the following:
- 1. Date of purchase is within the 14 days Warranty Period
- 2. Copy of receipt or proof of purchase
- 3. Authentic code which is located on the package
Terms Of Warranty
Please contact the store where your device was purchased, keep your proof of purchase well in case of needing warranty service. Please ensure that you have the following:
- Opened or used, and therefore Non-returnable: e-liquid and disposable vape.
- If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund.
- Artificial damage and problems caused by misuse are not covered by warranty.
- Any hardware cracking, modification is at your own risk, it will void the warranty.
- If the product happens to be faulty at the time of arriving, please inform us immediately prior to using it.
Note: If your complaint is not handled properly, please send an email to info@trixvape.com, and then we will assist you to contact local retailer for your after-sales service.